Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed and delivered.
Order Processing
All orders are processed within 15 days of purchase. During periods of high demand or promotional events, processing may take slightly longer, and we will notify you by email if your order is affected. Orders ship as soon as the items have been prepared and verified, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We currently ship within the United States. If you would like to place an order for delivery outside of these areas, please contact us before placing your order and we will do our best to assist you.
Shipping Rates and Delivery Times
Shipping charges are calculated and displayed at checkout based on your delivery address and the shipping service you select. Estimated delivery times begin from the date of shipment, not the date of purchase. Deliveries may occasionally take longer due to carrier delays, weather, or events beyond our control.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number so you can follow your package every step of the way.
Back Orders
If an item in your order is on back order, that item will ship within 15 days as stock becomes available. See our Back Orders policy for full details.
Lost or Damaged Shipments
If your tracking information shows your package as delivered but you have not received it, or if your package arrives damaged, please contact us within 7 days at [email protected] and we will work with the carrier to resolve the issue.
Contact Us. Arjons Pivotalis Supply Solutions LLC, 1094 Cudahy Pl Ste 218, San Diego, CA 92110-3930. Email: [email protected]. Phone: (858) 453-0505.
