We want you to be completely satisfied with your purchase. If something is not right, we are here to help.
Return Window
You may return most items within 30 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and in the same condition in which you received them, with all tags and certificates attached.
Non-Returnable Items
Certain items cannot be returned, including final-sale or clearance items marked as such at checkout, gift cards, and personalized or custom-made jewelry.
How to Start a Return
Email us at [email protected] with your order number and the item(s) you wish to return. We will reply with return instructions and the return address. Please do not send items back without first contacting us.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no cost to you.
Exchanges
For exchanges, contact us with the item you would like to exchange. Subject to availability, we will ship the new item once your return is received.
Contact Us. Arjons Pivotalis Supply Solutions LLC, 1094 Cudahy Pl Ste 218, San Diego, CA 92110-3930. Email: [email protected]. Phone: (858) 453-0505.
